Develop key skills to manage a cohesive workforce
Learn the best practices for HR professionals and managers- Receive a discounted bundled rate for all eight courses or sign up for individual classes of interest
- Participate in online classes anywhere, anytime
- Discounts available
- For more information
The HR Skills Best Practices certificate is a series of eight online and self-paced courses that teach the essential skills for human resources professionals and managers. The courses cover topics such as building relationships, communicating effectively, giving useful feedback and handling difficult situations.
The courses use quizzes, games, real-world scenarios and expert insights to help you apply the skills in practice. The HR Skills Best Practices certificate will help you build the skills you need create a more cohesive and productive workforce.
Key Features
- Mobile-friendly
- Audio-enabled
- Expert-supported
- Games and flashcards
- Video content
- Real-world case studies
Program details
HR Skills Best Practices Certificate – 8-course bundle
LOCATION: Online
ESTIMATED LENGTH: 17 hours
ACCESS TIME: 720 days
PRICE: $395, all materials included. Potential discounts available, including: Military, UD student/alum/employee, 2 or more (group).
1.7 CEUs | PDUs 6 | 16 HRCIs |16 SHRMs
Courses
SMART Goals for Performance Evaluation
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $79, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
SMART goals are goals that include the valuable details that help make them attainable. They provide employees with a sense of direction, keep them motivated and let them know how and when their progress will be evaluated. They help employees achieve their targets by giving them clear and realistic expectations.
This course teaches you how to set and measure employee progress using SMART goals, goals that are specific, measurable, attainable, relevant and time bound. You will learn how to identify and create SMART goals, how to evaluate them and how to use them to plan your actions.
LEARNER OUTCOMES
- Define the five characteristics of SMART goals.
- Explain the relationship between SMART goals and performance evaluation.
- Outline the basic process for developing SMART goals.
- Describe how to meet each of the five SMART criteria when setting goals.
- List best practices for meeting with employees to evaluate performance and discuss SMART goals.
- Outline the key parts of a SMART goal action plan.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
HR and Communication
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $79, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
This course shows you how to communicate effectively as an HR professional. You will learn about different types of HR communications and channels, how to write and speak with clarity and purpose, how to adapt your messages to different audiences and how to promote open communication. Effective communication helps you build and maintain a productive work team that follows the company’s policies and values.
LEARNER OUTCOMES
- Communicate clearly and concisely across different communication channels.
- Identify your purpose, consider your audience and solidify your message before communicating.
- Run more effective meetings.
- Foster an environment of open communication at your company.
- Apply communication strategies to your work in HR.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Coaching
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $79, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
Coaching in a business environment aims to help an employee grow, develop and succeed by removing roadblocks to performance and enhancing creativity. Coaching is a skill that can improve employee performance and workplace culture.
This course teaches you how to coach employees effectively and help them achieve their goals. You will learn how coaching differs from mentoring, how to overcome coaching challenges, how to use the GROW model, how to listen actively and set SMART goals and how to track progress and give feedback.
LEARNER OUTCOMES
- Explain why coaching employees is a vital part of managing in any organization.
- Differentiate between coaching and mentoring.
- Identify signals that coaching is needed.
- Summarize the GROW model for coaching.
- Explain the SMART technique of goal setting.
- Describe active listening and discuss its importance when communicating with employees.
- Discuss the monitoring and follow-up coaching process.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Handling Difficult Conversations
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
All HR managers must engage in difficult conversations at some point in their work. While these conversations are not easy to have, with the right tools and techniques, you can make them more productive and successful.
Difficult conversations involve emotional or controversial issues that can be hard to manage. You will learn how to prepare for these conversations, focus on employee behavior, listen actively and foster dialogue.
LEARNER OUTCOMES
- Identify the different types of conflict in the workplace.
- Prepare and plan for a difficult conversation.
- Recognize and manage your emotions.
- Communicate effectively during a difficult conversation.
- Apply active listening skills.
- Conclude the conversation effectively and formulate an action plan.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Progressive Discipline
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $79, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
This course teaches you how to use progressive discipline to deal with workplace issues. Progressive discipline is a way of dealing with workplace issues by giving employees chances to improve their performance or behavior through a series of escalating consequences. Progressive discipline is a good practice because it aims to correct the problem rather than punish the employee and it matches the severity of the issue. You will learn how to set up and run a progressive discipline program for your organization.
LEARNER OUTCOMES
- Define progressive discipline.
- List the stages of a progressive disciplinary procedure.
- Identify best practices for each stage of the procedure.
- Describe how front-line managers can implement and administer progressive discipline.
- Identify how to document each stage in progressive discipline.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Leadership and HR
LOCATION: Online
ESTIMATED LENGTH: 3 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.3 CEUs | 3 HRCIs | 3 SHRMs
The human resources department of an organization manages its people, a key to any organization’s success. This course teaches you how to lead as an HR professional. You will learn how to plan and execute strategies, uphold core values, develop and recruit talent, foster diversity and inclusion and handle crises. The course will give you tips and best practices for these key leadership functions.
LEARNER OUTCOMES
- Explain the meaning and importance of human resources management.
- Identify the role of HR in strategic planning.
- Explain how HR leads change within an organization.
- Define how HR creates a diverse and inclusive work environment.
- Identify how HR fosters talent and leadership development.
- Explain the value of succession planning.
- Recognize the importance of HR in ethical leadership.
- Define values-based leadership and explain how it works.
- Explain how a company can overcome an ethical crisis.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Conflict Resolution
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
Every organization encounters occasional conflicts. If dealt with effectively, conflicts can make an organization stronger and more resilient. When left unchecked, they can affect the well-being of employees and the success of an organization.
This course teaches you how to resolve workplace conflict effectively. You will learn how conflict resolution can benefit your organization, how HR can manage disputes, what are the common causes of conflict, how to recognize and deal with different conflict styles, how to handle dangerous situations and what are the policies and laws for conflict resolution.
LEARNER OUTCOMES
- Explain the meaning and importance of human resources management.
- Identify the role of HR in strategic planning.
- Explain how HR leads change within an organization.
- Define how HR creates a diverse and inclusive work environment.
- Identify how HR fosters talent and leadership development.
- Explain the value of succession planning.
- Recognize the importance of HR in ethical leadership.
- Define values-based leadership and explain how it works.
- Explain how a company can overcome an ethical crisis.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Problem-Solving
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
This course teaches you how to solve problems effectively as an HR professional. You will learn various techniques and models for problem-solving, the types of problems HR professionals face and how to apply problem-solving strategies to real-world HR issues. Through practice, you will improve your problem-solving skills and become a more effective HR professional.
LEARNER OUTCOMES
- Demonstrate critical thinking when solving problems.
- Clearly define issues before jumping into “solutions mode.”
- Thoroughly investigate issues by gathering and analyzing information in appropriate ways.
- Effectively brainstorm solutions to problems,
- Thoughtfully evaluate solutions and pick the best one.
- Monitor your chosen solution and validate its success.
- Apply the five steps of problem solving to real-world HR issues.
- Utilize problem-solving techniques like the Socratic method, Occam’s razor and root-cause analysis.
NOTES
This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
*To qualify for the bundled rate of $395, all eight Certificate of Business Communications courses must be registered for in a single transaction.
