“I know first-hand that Delaware’s job market is extremely challenging. Even someone like myself with a strong educational background in IT and management isn’t guaranteed a secure position. I was working on a $500 million manufacturing project before the economic recession hit, resulting in a corporate decision to delay the project and lay off the staff supporting it.”

“Researching and applying for positions has allowed me to see what corporations today are looking for. Critical among the highly desired skills is a background in process improvement. That’s why I was very interested in adding Six Sigma to my resume.”

“I was able to enroll in this program as a result of much cooperation between an employment services specialist from the Delaware Division of Employment and Training, and the program manager at UD’s Professional and Continuing Studies. The program’s format and structure were very good. The program was rigorous, but not to the point where it interfered with your quality of life. The instructors were professional, and very people-skill oriented!”

“I have even utilized the Lean Six Sigma process in my everyday life. One example, over the the summer, I had an unfortunate situation with a well known entertainment park regarding ticket sales. Instead of sending a complaint letter, I used Lean Six Sigma methodology and not only successfully resolved my issue for the better, but enlightened the vice-president of customer service to improve an operational process.”

Judith Dierkes completed the University of Delaware’s Lean Six Sigma Green Belt Certificate.