Learn how to achieve your business communication goals
Learn what it takes to be a successful communicator in the workplace- Receive a discounted bundled rate for all five courses or sign up for individual classes of interest
- Participate in online classes anywhere, anytime
- Discounts available
- For more information
Communicating clearly and concisely in written and oral formats is critical to your professional success. From clarifying and structuring your ideas to designing the PowerPoint slides that will best complement them, the techniques, interactive exercises and checklists in this certificate program will help you create presentations and workplace documents that inform and persuade.
Program details
Business Communication – 5-course bundle
LOCATION: Online
ESTIMATED LENGTH: 25 hours
ACCESS TIME: 450 days
PRICE: $395, all materials included. Potential discounts available, including: Military, UD student/alum/employee, 2 or more (group).
2.5 CEUs | 25 HRCIs | 25 PDUs | 25 SHRMs
Courses
Communicating Collaboratively
LOCATION: Online
ESTIMATED LENGTH: 5 hours
ACCESS TIME: 90 days
PRICE: $99, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.5 CEUs | 5 HRCIs | 5 PDUs | 5 SHRMs
In most organizational settings, you’ll be expected to work in teams. At times, your team members may not be physically in the same office with you. And yet, communicating effectively within these teams is critical to the success of the team and critical to your personal success on any given project or task. This introductory-level course will help you improve your collaborative communication by providing best practices and effective tips and techniques.
LEARNER OUTCOMES
- Identify the factors in interpersonal communication.
- Modify communication strategies to be successful in small and large groups.
- Devise a strategy for working effectively in remote settings, including in telework settings.
- Explain the purpose of various types of meetings and explain the outcomes expected.
- Attend a meeting and perform the role of an effective communicator in the meeting.
- Prepare for, moderate and follow up after a meeting to ensure effective use of organizational resources.
- Document a meeting and distribute minutes or a meeting summary as appropriate.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Effective Business Writing
LOCATION: Online
ESTIMATED LENGTH: 5 hours
ACCESS TIME: 90 days
PRICE: $129, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.5 CEUs | 5 HRCIs | 5 PDUs | 5 SHRMs
The ability to write clearly and directly is highly prized in most organizations. Well-written emails and documents can help you earn respect among your peers. And poorly written emails and documents can detract from success at all levels. The ideas, techniques and checklists in this introductory-level course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs and websites. This course addresses how to revise for wordiness, unnecessary phrases, redundancy and jargon and the appropriate use of email in an organizational setting.
LEARNER OUTCOMES
- Recognize the difference between ineffective and effective writing.
- List and define the four major factors of effective writing (clarity, tone, organization and delivery).
- Recognize the role of the audience in effective communication and the importance of understanding an audience’s needs
- Employ formal and informal outlining techniques.
- List and recognize techniques for overcoming writer’s block.
- Recognize the importance and dangers of writing quickly.
- Revise for wordiness, unnecessary phrases, redundancy and jargon.
- Write more effective emails and recognize the appropriate use of email in an organizational setting.
- Employ checklists for organizing, writing and revising.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Effective Emails, Memos and Letters
LOCATION: Online
ESTIMATED LENGTH: 5 hours
ACCESS TIME: 90 days
PRICE: $159, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.5 CEUs | 5 HRCIs | 5 PDUs | 5 SHRMs
Communicating clearly and concisely in written formats like email, memos and letters is very important in a workplace setting. Clearly communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This course will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.
LEARNER OUTCOMES
- Recognize when it’s appropriate to use an email, a memo, or a letter.
- Explain the parts of an email, a memo and a letter and format each so that the communication is effective.
- Consider primary and secondary uses for the email, memo, or letter.
- Explain how to facilitate both primary and secondary uses.
- Create a sample email, memo and letter employing best practices.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Effective Presentations
LOCATION: Online
ESTIMATED LENGTH: 5 hours
ACCESS TIME: 90 days
PRICE: $129, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.5 CEUs | 5 HRCIs | 5 PDUs | 5 SHRMs
The ability to deliver an effective presentation is critical in most job functions. This introductory-level course helps learners organize, structure and create effective presentations that feature slides as a visual aid. Because many organizations use PowerPoint as a way of communicating information, this course offers advice and guidance on the most effective and persuasive uses of PowerPoint, including best practices on word count, graphics and structure.
LEARNER OUTCOMES
- Recognize what makes communication effective.
- Understand the elements in the communications process.
- Organize your communications and presentations.
- Understand PowerPoint graphic rules of thumb.
- Create an effective summary slide.
- Describe and employ the four steps of purposeful communication in your presentations.
- Understand the forecast, present and echo structure for presentations.
- Recognize key visual considerations for PowerPoint slides and presentations.
- Understand how to organize and create PowerPoint presentations.
- Revise PowerPoint slides to make them more effective.
- Understand the success factors for face-to-face presentations.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Effective Public Speaking
LOCATION: Online
ESTIMATED LENGTH: 5 hours
ACCESS TIME: 90 days
PRICE: $129, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.5 CEUs | 5 HRCIs | 5 PDUs | 5 SHRMs
Confidence is a key to delivering an effective speech or presentation. And delivering an effective presentation can be critical to success at work. This introductory-level course helps you develop the skills you’ll need to become an outstanding and confident public speaker. It reviews the seven stages of public speaking including defining the audience and crafting your central message, all the way to writing, practicing and delivering your presentation or speech. This course is an essential part of honing the skill of presenting and setting the stage for the boost of confidence to help you succeed.
LEARNER OUTCOMES
- Describe the seven stages of giving a speech or presentation.
- Discuss the elements of establishing your purpose for speaking (Stage One).
- Recognize the need to consider your audience (Stage Two).
- Describe how to develop your central message (Stage Three).
- Explain how to employ evidence in supporting your main points (Stage Four).
- Discuss how to craft your speech (Stage Five).
- Explain how to rehearse for your speech (Stage Six).
- Describe techniques for delivering your speech (Stage Seven).
- Recognize best practices for employing slides in your presentation.
- Describe key techniques for dealing with speech anxiety.
- Discuss how to handle difficult questions.
- Describe effective responses when things go wrong.
NOTES
-
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
*To qualify for the bundled rate of $395, all five Certificate of Business Communications courses must be registered for in a single transaction.
